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PENGURUSAN PERHUBUNGAN PELANGGAN SEKTOR AWAM : Memperhebat Inisiatif Perkhidmatan, Mendakap Aspirasi Pelanggan.

Corporate Author:	MAMPU
Language:	Malay
Published:	Putrajaya: Unit Permodenan Tadbiran dan Perancangan Pengurusan Malaysia, 2015.
Subjects:	Customer Service Government Sector

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