|
|
|
|
| LEADER |
00650cam a2200181 7i4500 |
| 001 |
0000000815 |
| 005 |
20130409090000.0 |
| 008 |
991221s2000 cau b 001 0 eng |
| 020 |
|
|
|a 1576750795
|
| 050 |
0 |
0 |
|a HF5415.5
|
| 090 |
0 |
0 |
|a 658.812
|b BAR
|
| 100 |
1 |
|
|a Barlow, Janelle,
|d 1943-
|
| 245 |
0 |
0 |
|a Emotional value :
|b creating strong bonds with your customers
|c Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson..
|
| 260 |
|
|
|a San Francisco:
|b Berrett-Koehler Publishers,
|c c2000..
|
| 300 |
|
|
|a xviii, 310 p.;
|c 24 cm..
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 700 |
1 |
|
|a Maul, Dianna(
|d 1950-)
|
