Barlow, J., & Maul, D. 1. (2000). Emotional value: Creating strong bonds with your customers. San Francisco: Berrett-Koehler Publishers.
Chicago Style CitationBarlow, Janelle, and Dianna( 1950-) Maul. Emotional Value: Creating Strong Bonds With Your Customers. San Francisco: Berrett-Koehler Publishers, 2000.
MLA CitationBarlow, Janelle, and Dianna( 1950-) Maul. Emotional Value: Creating Strong Bonds With Your Customers. San Francisco: Berrett-Koehler Publishers, 2000.
Warning: These citations may not always be 100% accurate.