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Emotional value : creating strong bonds with your customers

Main Author: Barlow, Janelle, 1943-
Other Authors: Maul, Dianna( 1950-)
Language:English
Published: San Francisco: Berrett-Koehler Publishers, c2000..
Subjects:
Customer services.
Physical Description:xviii, 310 p.; 24 cm..
Bibliography:Includes bibliographical references and index.
ISBN:1576750795

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