Description: Total quality management

Other Authors:	Besterfield, Dale H.
Language:	English
Published:	Upper Saddle River, N.J.: Prentice Hall, c1999..
Edition:	2nd ed..
Subjects:	Total quality management.

Physical Description:	x, 533 p.: ill.; 25 cm..
Bibliography:	Includes bibliographical references (p. 527-528) and index.
ISBN:	0136394035