APA Citation

Besterfield, D. H. (1999). Total quality management (2nd ed.). Upper Saddle River, N.J.: Prentice Hall.

Chicago Style Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 1999.

MLA Citation

Besterfield, Dale H. Total Quality Management. 2nd ed. Upper Saddle River, N.J.: Prentice Hall, 1999.

Warning: These citations may not always be 100% accurate.