Cover Image

Teleworking and development in Malaysia

Other Authors: Ng, Cecilia( 1950-)
Language:English
Published: Penang: Southbound, 2001.
Subjects:
Telecommuting -- > Malaysia
Online Access:https://www.loc.gov/catdir/toc/fy031/2001398485.html
Table of Contents:
  • Machine generated contents note: Foreword
  • Joyce Yu xi
  • Preface
  • Swasti Mitter xii
  • Acknowledgements viii
  • Chapter I
  • Introduction and overview: Teleworking in
  • the national and global context
  • Cecilia Ng and Swasti Mitter 1
  • What is teleworking? 1
  • The significance of teleworking 2
  • The national context 3
  • The National Information Infrastructure 4
  • Telecommunications 5
  • The global context 8
  • Patterns of teleworking in Malaysia 9
  • Potential sectors for teleworking? 16
  • Chapter 2
  • Telecommunications
  • Khoo KhayJin and Cheah Siew Hoon 19
  • Introduction 19
  • The Malaysian telecommunications industry 20
  • Changing work organisation and management practices 22
  • Trends in teleworking 23
  • Credit collection 27
  • The attitude of stakeholders 28
  • Factors facilitating and inhibiting teleworking 29
  • Changing skills in relation to teleworking 30
  • Career path of teleworkers 30
  • Promoting teleworking - challenges and opportunities: Legal,
  • social, cultural and technological 32
  • Conclusion 33
  • Policy recommendations and action plan 34
  • Chapter 3
  • Software
  • Cecilia Ng 36
  • Introduction 36
  • The Malaysian software industry 37
  • Trends in teleworking 39
  • Changing skill requirements 40
  • Trends in teletrade: Malaysia in the global software industry 43
  • Legal and regulatory framework for teletrade in software 50
  • Conclusion 52
  • Recommendations for policy and practice 54
  • Chapter 4
  • Printing and publishing
  • Diana Wong and Maria Chin Abdullah 56
  • Introduction 56
  • The Malaysian printing and publishing industry 57
  • Adoption of information technology 59
  • Labour requirements and availability 60
  • Trends in teleworking 62
  • Attitude of stakeholders 64
  • Factors facilitating and inhibiting teleworking 65
  • Changing skills requirement and career paths 66
  • Promoting teleworking: The challenges and opportunities 67
  • Trends in teletrade 67
  • Conclusion 71
  • Policy recommendations 72
  • Chapter 5
  • Banking and finance
  • Rajah Rasiah and Colin Chang 73
  • Introduction 73
  • Adoption of information technology and application 73
  • Technological potential for telework and teletrade 74
  • Trends in teleworking 75
  • Different forms of teleworking 78
  • Attitude of stakeholders 81
  • Factors facilitating teleworking 83
  • Factors inhibiting teleworking 84
  • Trends in teletrade 84
  • Legal and regulatory framework for teletrade 87
  • Conclusion 88
  • Recommendations 89
  • Chapter 6
  • Airlines
  • Jamilah Othman and Azizan Asmuni 93
  • Introduction 93
  • The airlines industry in Malaysia 94
  • Adoption of information technology 96
  • Technological potential for teleworking 98
  • Labour requirements and availability 99
  • Changing work organisation and management practice 100
  • Factors facilitating and inhibiting teleworking 103
  • Changing skills requirement in relation to teleworking 105
  • Challenges and opportunities in teleworking 106
  • Policy recommendations 107
  • Chapter 7
  • Teleworking: Blessing for Malaysian women in the
  • information age?
  • Cecilia Ng 111
  • Introduction 111
  • Teleworking: Biessing or burden for women? 112
  • Information technology and the software industry 113
  • Teleworking trends in the software industry 114
  • What opportunities for women? 117
  • Conclusion 122
  • Chapter 8
  • Towards an enabling environment:
  • Recommendations 126
  • Khoo KhayJin and Cecilia Ng 126
  • Introductory remarks 126
  • Recommendation 1: Promote new perspectives on telework 129
  • Recommendation 2: Promote a paradigm shift in management
  • and work culture 130
  • Recommendation 3: Review legislative framework 132
  • Recommendation 4: Promote ICT knowledge and skills to
  • target groups 134
  • Infrastructure 136
  • Recommendation 5: Speed up the timetable for universal access 137
  • Recommendation 6: Review telecommunications pricing
  • structure/regulations 138
  • Recommendation 7: Review price differentials in hardware
  • and software 139
  • Needs of special interest groups 139
  • Recommendation 8: Establish a call centre to serve SMIs 140
  • Recommendation 9: Establish an independent agency
  • for the disabled 140
  • Recommendation 10: Study reasons for women's exit from
  • the labour force 141
  • Conclusion 141
  • Appendices 143
  • Bibliography 148
  • Notes on the contributors 155

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