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The librarian and reference queries : : a systematic approach

Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students...

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Main Author: Jahoda, Gerald, 1925-
Other Authors: Robinson, Judith Schiek( 1947-)
Language:English
Published: New York: Academic Press, 1980..
Series:Library and information science
Subjects:
Reference services (Libraries)
Reference materials.
Information science.
Library education.
Libraries.
Systems approach.
Questioning techniques.
Bibliographies.
Computer applications.
Biblioth?eques -- > Services de référence.
Decision making.
Models.
Bibliotheken.
Reference.
LEADER 03702cam a2200385 7i4500
001 0000007979
005 20131107090000.0
008 791105s1980 nyua b 001 0 eng
020 |a 0123797608  
020 |a 9780123797605  
050 0 0 |a Z711 
090 0 0 |a 025.522   |b JAH 
100 1 |a Jahoda, Gerald,   |d 1925-  
245 1 4 |a The librarian and reference queries : :   |b a systematic approach   |c Gerald Jahoda, Judith Schiek Braunagel.. 
260 |a New York:   |b Academic Press,   |c 1980.. 
300 |a xii, 175 p.:   |b ill.;   |c 24 cm.. 
490 1 |a Library and information science 
504 |a Includes bibliographies and index. 
505 0 0 |t A Model of the Reference Process --  |t The Reference Process --  |t Message Selection --  |t The Query Message --  |t Utilizing the Message in Subsequent Decision-Making Steps --  |t Message Descriptors --  |t Givens and Wanteds --  |t Selection of Categories of Answer-Providing Tools --  |t Descriptor and Tool Tables --  |t Categories of Answer-Providing Tools --  |t Biographical Sources --  |t Card Catalog; Union Lists --  |t Dictionaries --  |t Encyclopedias --  |t Geographical Sources --  |t Guides to the Literature --  |t Handbooks; Manuals --  |t Indexes, Bibliographies, and Abstracts --  |t Monograph; Text --  |t Primary Publications --  |t Nonbiographical Directories --  |t Yearbooks: Almanacs --  |t Lead-In Tools --  |t Basis for Selecting Lead-In Tools --  |t Choosing a Lead-In Tool --  |t Selection of Search Headings --  |t The Index --  |t Other Types of Indexes --  |t Index Vocabulary Aids --  |t Answer Selection --  |t Correctness of Answer --  |t Errors in Steps of the Reference Process --  |t Selecting an Answer --  |t Misinterpretation of Information --  |t No Answer --  |t Completeness of Answer --  |t Query Negotiation --  |t Why Users Submit Queries That Require Negotiation --  |t Identifying Negotiable Queries --  |t Postsearch Negotiation --  |t Negotiation Techniques --  |t Objective of Negotiation --  |t Open and Closed Questions --  |t Examples of Negotiable Queries --  |t Listening and Summarizing --  |t Nonverbal Communication --  |t Sample Negotiation --  |t On-Line Searching of Bibliographic Data Bases --  |t Pre-Search --  |t Search --  |t Postsearch --  |t Description of Data Base --  |t Unit Record --  |t Comparison of Manual and On-Line Searched Indexes. 
520 |a Abstract: A model framework for decision-making in the process of answering reference questions is presented for use by librarians and instructors of library science. Each step in the reference process is examined, and exercises for practicing each step are given with the goal of preparing students to search for answers to reference queries in a systematic fashion. These steps include isolating the essential message of each query by selection of message descriptors. Categories of answer-providing reference tools are described, with hints for selecting specific headings to search. These include the card catalog, encyclopedias, guides to the literature, indexes, bibliographies, abstracts and directories. Techniques for query negotiation are given. The characteristics of bibliographic data bases and guidelines for on-line searching are discussed. Emphasis is put on the kinds of information found in different reference materials. 
650 0 |a Reference services (Libraries)  
650 4 |a Reference materials.  
650 4 |a Information science.  
650 4 |a Library education.  
650 4 |a Libraries.  
650 4 |a Systems approach.  
650 4 |a Questioning techniques.  
650 4 |a Bibliographies.  
650 4 |a Computer applications.  
650 6 |a Biblioth?eques --   |x Services de référence.  
650 4 |a Decision making.  
650 4 |a Models.  
650 1 7 |a Bibliotheken.  
650 1 7 |a Reference.  
700 1 |a Robinson, Judith Schiek(  |d 1947-)  

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