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1

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The innovator's solution : creating and sustaining successful growth Clayton M. Christensen, Michael E. Raynor.

by Christensen, Clayton M.
Published 2003

2

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The experience economy : work is theatre & every business a stage B. Joseph Pine II, James H. Gilmore.

by Pine, B. Joseph
Published 1999

3

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The innovator's dilemma : when new technologies cause great firms to fail Clayton M. Christensen..

by Christensen, Clayton M.
Published 1997

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Emotional value : creating strong bonds with your customers Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson..

by Barlow, Janelle, 1943-
Published 2000