Kaplan, R. S., & Norton, D. P. 1. (1996). The balanced scorecard: Translating strategy into action. Boston, Mass.: Harvard Business School Press.
Chicago Style CitationKaplan, Robert S., and David P.( 1941-) Norton. The Balanced Scorecard: Translating Strategy Into Action. Boston, Mass.: Harvard Business School Press, 1996.
MLA CitationKaplan, Robert S., and David P.( 1941-) Norton. The Balanced Scorecard: Translating Strategy Into Action. Boston, Mass.: Harvard Business School Press, 1996.
Warning: These citations may not always be 100% accurate.